Service Request
New Customers
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We require all new customers to complete our payment authorisation form prior to any work being undertaken.
Rates
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Full Service – $89.00 (covers 1st hour) + parts & chemicals
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Holiday Service – $59.00 + parts
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Pool Instructions & Service – $99.00 (covers 1st hour) + parts & chemicals
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Pool Inspection & Report – $199.00
Service Notes
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Our service charge covers up to the first hour of labour, any extra time after the first hour is charged at an hourly rate.
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The majority of our services are completed within the first hour unless the pool is particularly large or dirty.
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We will always try to use any chemicals you have on hand before supplying additional products. *These products must be of an acceptable standard.
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Please notify us of access issues for your pool/spa, e.g. “enter via left-hand side gate”.
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We also need to know if there are any dangerous animals on the property.
Equipment Repairs
Quoting repairs sometimes requires your equipment to be disassembled for an accurate assessment. If you decide not to proceed with repairs, your equipment will not be re-assembled.
*Please be aware – Not proceeding with our recommendations to repair or replace your equipment will incur a quote fee of $59.00. You may also incur the following fees if applicable, our removal fee ($89.00) and a Courier fee ($28.00). The removal fee is charged if we removed your equipment and the courier fee is charged if we send your equipment to a third party repairer.
All repairs we perform have a twelve month warranty on labour and parts repaired or replaced.
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