Policies

Privacy Policy

PoolBlitz is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us; that’s all.

PoolBlitz uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from PoolBlitz only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
PoolBlitz has implemented display advertising through Google Analytics for remarketing purposes.

PoolBlitz and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visits to this website.

Returns & Shipping Policies

Satisfaction Guarantee: If for any reason you are not satisfied with a product, you are welcome to return it to us for a refund or exchange within 30 days of the purchase date. Returns are free and we will cover shipping.

Quality Pool & Spa Equipment
We stock quality pool and spa equipment and supplies from the most renowned manufacturers in Australia and the world and we are confident that you will be very pleased with your purchase. If for any reason you are not satisfied with a product, you are welcome to return it to us for a refund or exchange within 30 days of the purchase date. The refund will be issued to the full amount paid for the product including shipping.

Note: If you have received a faulty or incorrect item, a different policy applies. Click here for details.

Conditions:

• You must contact us within 30 days of the date of purchase and obtain a Return Authorization Number (RAN) from us.
• The product must be returned in good conditions.
• Products damaged because of incorrect use, negligence or misuse will not be accepted.
• All components, accessories and original packaging must be returned.
• A copy of the original receipt and the authorization number must be included with the return.
• Products must be shipped or returned to our Bowen Hills Store either in person or by using a pre-paid label we will supply.

If you have any questions about our return policy, please contact us on 1300 476 652 or through our “contact us” form.
Steps to return a product:
To return a product simply follow the steps below:

1. Submit your details using the Returns Form or contact us on 1300 476 652 to obtain a Return Authorization Number (RAN) and a pre-paid shipping label.
2. Pack the product in the original packaging and include all of its components and accessories as well as a copy of the original receipt.
3. Ship the product to us using the pre-paid label supplied by us or by personal delivery.
4. Address the package as below:

Att: Returns (RAN) (This is the Return Authorization Number obtained on step 1)
PoolBlitz
149 Abbotsford Rd, Bowen Hills QLD 4006

Once your product is received, the return will be processed within 10 business days and a refund or exchange will be issued. Refunds will be issued by the same payment method used to make the purchase and can take 1 – 5 business days to be received.

Shipping

Same Day Dispatch
Your order will be promptly dispatched on the same day if it is placed before 12pm AEST weekdays, or the next business day otherwise.

Delivery Options per Order
We offer two methods. You can choose your preference in the checkout page;

1. Signature required – someone will need to sign for the delivery
2. Authority to leave – by choosing this option your order will be left in a safe place

Secure Shipping with Tracking
You will be able to track your order. It will be shipped using a quality service that is reliable, secure and provides a tracking system you can use anytime.

Online Shop

Pool Blitz Ecommerce Terms and Conditions

The terms and conditions set out below (E-commerce Trading Terms) apply to all orders for products placed through the Pool Blitz on-line platform (Pool Blitz Platform). The use of the Pool Blitz Platform is governed by these E-commerce Trading Terms.

The Pool Blitz Platform is operated by Pool Blitz Pty Ltd ABN 78 010 965 938 (Pool Blitz, Us, We) as a digital marketplace. Transactions that are processed through the Pool Blitz Platform will be a contract for sale directly with Pool Blitz who will be responsible for fulfilling the order.

Pool Blitz will process the order, including taking payment (via a secure third party payment provider), as agent for Pool Blitz. Pool Blitz is the on-seller and is not responsible for installing any products that you order.

Without limiting the way in which you may become bound by these E-commerce Trading Terms, you will be deemed to have accepted and will be bound by these E-commerce Trading Terms by accessing the Pool Blitz Platform or placing an order through the Pool Blitz Platform.

1 ACCESSING THE POOL BLITZ PLATFORM
1.1 You may browse the Pool Blitz Platform and submit orders as a guest, or create a user account (Account) by clicking on the registration link or when submitting an order.

1.2 If you create an Account, you will provide your details (including your payment details) which We will store on your Account or with our secure third party payment provider to make it easier for you to submit future orders.
1.3 To create an Account or submit an order, you must be at least 18 years of age and placing the order from within Australia. By creating an Account or submitting an order, you represent and warrant to Us that you are over the age of 18 years, you are placing the order from within Australia and that all other information given to Us is true, correct and not misleading.

2 PLACING ORDERS
2.1 You may place an order via the Pool Blitz Platform by using two methods:
(a) In-Store Collection, for orders which are to be collected from the Pool Blitz store selected by you at the time you place the order (Collection Ordering); or
(b) Delivery, for orders which are to be delivered within any Pool Blitz service area (Delivery Ordering).
2.2 Delivery Ordering is not available for all locations or regions. If your delivery location is not within a Pool Blitz service area, you will not be able to request Delivery Ordering. If you select Delivery Ordering, you are not able to select which Pool Blitz franchisee fulfils your order.
2.3 To place an order via the Pool Blitz Platform for Collection Ordering, you will be required to specify:
(a) the products that you want to order (Ordered Products);
(b) the Pool Blitz store at which you will collect your order (Designated Store);
(c) your payment information; and
(d) any other details We require to finalise your order.
2.4 To place an order via the Pool Blitz Platform for Delivery Ordering you will be require to
(a) specify the Ordered Products;
(b) the delivery address, which must be within a Pool Blitz service area;
(c) your payment information; and
(d) any other details We require to finalise your order.
2.5 You must ensure that you check all of the details you enter and correct any errors before submitting your order, as We will begin processing your order immediately, which includes referring the order to the Designated Store for fulfilment.
2.6 We reserve the right to refuse an order on any reasonable grounds, including temporary or indefinite unavailability of stock.

3 PRICES
3.1 The prices published on the Pool Blitz Platform at the time an order is placed will apply to the Ordered Products and supersede all prior representations or indications of price.

3.2 Although We take all reasonable care to ensure that the information on the Pool Blitz Platform is accurate, you irrevocably waive your right to make any claim against Us for any error or omission regarding any displayed pricing information to the extent that it is inconsistent with the price displayed at the time your order is placed.
3.3 All prices stated on the Pool Blitz Platform are inclusive of GST but exclude any delivery or installation fees (if applicable) and any merchant or transaction fees (if applicable).
3.4 The Pool Blitz Platform may allow you to apply certain available discounts, promotions or loyalty programs (if any) to orders. If you wish to take advantage of a discount, promotion or loyalty program which is not able to be claimed via our Pool Blitz Platform, please call our Pool Blitz store directly to place a telephone order.
3.5 In-store promotions may not be available for orders placed via the Pool Blitz Platform.
3.6 We reserve the right to refuse an order or alter the agreed price if an incorrect price was given due to a software malfunction, third party interference with the Pool Blitz Platform or any other error or omission which is outside the reasonable control of Pool Blitz.

4 PAYMENT
4.1 You must pay for the Ordered Products at the time of submitting your order using an approved payment method.
4.2 The payment will be processed by Us immediately and will be debited from your account or charged to your nominated payment card in the time frame set by your card or account provider.
4.3 Any transaction fees charged to Pool Blitz by a third party payment gateway or credit card provider will be included in the final price charged to you.
4.4 If Pool Blitz needs to engage the services of a mercantile agent, debt collector or solicitor for collection of outstanding sums, you will be liable for the costs of debt collection (including professional legal costs (on a full indemnity basis) and reasonable management time at hourly rates determined by Pool Blitz (acting reasonably and in good faith)).
4.5 If We are unable to authorise your payment via the selected payment method at check out, you will be alerted and your order will not be processed.
4.6 We have engaged a third party payment provider to securely process credit and debit card payments and store payment details for Account holders. We will not store your credit or debit card information on our servers and will not have direct access to your payment information.
4.7 You represent and warrant to Us that all payment card information supplied by you in connection with an order is legitimate, current and owned by you (or you are authorised to provide it) and no information supplied by you is fraudulent.

5 ACCEPTANCE OF ORDERS
5.1 Acceptance of payment does not amount to acceptance of an order or a promise by Us, or by Pool Blitz, to supply the ordered Product to you.
5.2 An order will only be accepted once it has been referred to Pool Blitz and an invoice for the order has been issued to you by Pool Blitz.
5.3 If an order is rejected after your payment has been processed, the payment will be refunded.

6 CHANGES & CANCELLATIONS BY YOU
6.1 If at any time you want to cancel an order due to the products being on back order or you have purchased the wrong product, please contact Pool Blitz directly. The details of Pool Blitz will appear on your invoice and can be provided to you by Us on request.
6.2 We reserve the right to charge you reasonable additional fees to comply with your request if it is received after the dispatch of any Ordered Products.

7 CHANGES & CANCELLATIONS BY US
7.1 If Pool Blitz is unable to fulfil your order due to unforeseen circumstances, or if one of the products is out of stock or no longer available, then Pool Blitz may contact you to cancel or vary your order.
7.2 Pool Blitz will endeavour to contact you before the collection or delivery date.
7.3 In such a case, Pool Blitz will determine whether it is appropriate to:

(1) replace the unavailable item with another item of a similar value;
(2) replace the unavailable item with an alternative suitable product which may require an additional charge;
(3) provide a partial refund of the price of the unavailable item;
(4) cancel the entire order and provide a full refund; or
(5) provide another form of compensation that Pool Blitz deems appropriate.
7.4 Any approved refunds will be handled by Pool Blitz.

8 COLLECTING YOUR ORDER
8.1 For orders placed via Collection Ordering, Pool Blitz will contact you to notify when the Ordered Products are ready to be collected.
8.2 Please arrive at the Designated Store at or around the time that has been arranged and let a member of staff at the Designated Store know the name attached to the order. If you fail to collect the Ordered Products within a reasonable period after the date and time that was arranged for collection, the relevant Pool Blitz franchisee may (in its discretion) charge you for any costs incurred by that franchisee in connection with storing the Ordered Product (on a no-liability basis) until it is collected by you.
8.3 Risk in Ordered Products passes to you at the earlier of (i) the designated time for collection or (ii) the time specified in clause 14.
8.4 To collect your order, a member of staff at the Designated Store will require you to present your order confirmation or appropriate identification that matches your order. Another person may collect an order on your behalf provided that you notify the Pool Blitz franchisee, in advance, of the full name of that person and that person provides current photographic identification at the time of collection.

9 DELIVERY
9.1 Delivery is available during store business hours, Monday to Friday. Delivery on Saturday or outside business hours is at the discretion of the store and their availability, and may incur additional delivery charges.
9.2 Delivery is not available on Sundays and Public Holidays.
9.3 You or a person nominated on your order must be available to receive and sign for the delivery. To receive the delivery, you may be required to present your order confirmation or appropriate identification that matches your order.
9.4 Delivery is free on orders over $100.00 where the delivery occurs during store business hours, Monday to Friday. Delivery fees for orders below $100.00 and for delivery on Saturday or outside business hours is at Pool Blitz’s discretion.

10 REFUNDS AND RETURNS
10.1 In accordance with both State and Commonwealth law, all refunds rights apply.
10.2 Products ordered through the Pool Blitz Platform come with guarantees that cannot be excluded under the Australian Consumer Law.
10.3 As Pool Blitz is merely providing a marketplace, all refunds and returns must be managed directly with Pool Blitz.
10.4 Pool Blitz is required to provide a refund or replacement in respect of any product supplied to you where the consumer guarantees do not apply (for example, you got what you asked for but have simply changed your mind, found it cheaper, decided you didn’t like the purchase or had no use for it).
10.5 If an item has a major problem you can choose a refund or exchange. A major problem is when the item:

(1) has a problem that would have stopped someone from buying the item if they had known about it;
(2) is unsafe;
(3) is significantly different from the sample or description;

(4) doesn’t do what it was represented to do, or what you asked for, and can’t be easily fixed. Alternatively, you can choose to keep the item and Pool Blitz will compensate you for any decrease in the value of the product which is attributable to the major problem.
10.6 If the problem is not major, then Pool Blitz will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.
10.7 Proof of purchase will be required for any refund or replacement. If you are unable to provide proof of purchase, you may provide a bank statement which shows the transaction or a photo of the receipt. In the event that there is no way to determine that the product was purchased from the Pool Blitz Platform, it will be at Pool Blitz’s discretion as to whether they provide a refund or replacement.
10.8 In some instances, Pool Blitz may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem.
10.9 We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect or in circumstances where consumer guarantees do not apply.
10.10 If you wish to return a product during a trial period offered by a manufacturer for reasons other than the product being faulty, you need to follow the instructions provided by the manufacturer.
10.11 All other implied conditions and warranties in relation to the products to be supplied by Pool Blitz are excluded to the maximum extent permitted by law.

11 RETURNING OF PRODUCTS AND SHIPPING
11.1 Due to the nature of the products that Pool Blitz sell, shipping your return might not be possible. You may need to return the product to the Pool Blitz at your own cost.
11.2 In some instances, Pool Blitz may be able to come to you. A call out fee may applicable in these circumstances. Please call Pool Blitz for you to confirm whether this is possible and whether a call out fee applies.

12 LIMITATION OF LIABILITY
12.1 To the maximum extent permitted by law, and subject to clause 10 above, Pool Blitz excludes, for itself and for any Relevant Franchisee all liability for all claims, expenses, losses, damages and costs made against or incurred or suffered by you directly or indirectly (including without limitation lost costs and profits) arising out of:
(1) your use or misuse of any products supplied;
(2) the negligence of Pool Blitz, its franchisees, servants or agents and any supplier of products ordered by you.
12.2 In any event, Pool Blitz will not be liable for any claim for loss of profits or consequential damages.

12.3 The liability of Pool Blitz to you for loss or damage of any kind (including loss or damage caused by negligence) is reduced to the extent that you caused or contributed to that loss or damage.

13 PURCHASE OF CHLORINATOR – POSSIBLE RUSTING OF POOL STRUCTURE
13.1 Pool Blitz expressly discloses and you confirm receiving prior notice from Pool Blitz that in some instances chlorinators have caused rusting of pool structures. You acknowledge that rusting occurs for reasons completely beyond the control of Pool Blitz and Pool Blitz and is not a fault in the product.
13.2 Purchase of the chlorinator is made by you on the express understanding that Pool Blitz will not be responsible for any rusting of the pool structure which subsequently may occur and you release Pool Blitz from any loss or damage or claim arising out of or in relation to the rusting of your pool caused by the chlorinator purchased.

14 RISK AND OWNERSHIP OF PRODUCTS
14.1 Risk in all Ordered Products supplied in accordance with these E-commerce Trading Terms passes to you when the products are delivered to you, or collected by you.
14.2 Ownership of all products delivered to you remains with Pool Blitz until payment is made for the products. You hold all Ordered Products delivered to you as fiduciary bailee for Pool Blitz until such time as the Ordered Products have been fully paid for by you (and such payment is not liable to be disputed, cancelled, reversed or charged back).

15 FITMENT AND INSTALLATION
15.1 Some products require installation by a Pool Blitz technician in order to obtain the benefit of enhanced warranty protection offered by the manufacturers of the equipment pursuant to agreements entered into between these manufacturers and Pool Blitz.

15.2 Products that require installation in order to qualify for enhanced warranty protection will be specified on the Pool Blitz Platform. Any enhanced warranty protection offered by a manufacturer is in addition to, and does not derogate from, the consumer guarantees under the Australian Consumer Law.

15.3 You will need to contact Pool Blitz to arrange for installation of any products that you order that require installation. Any fees payable for installation will be payable directly to Pool Blitz.

15.4 The Price for the products quoted on the Pool Blitz Platform does not include any fees associated with the installation of the products by a Pool Blitz technician.

16 NO RESALE OR THIRD PARTY PROVIDERS
16.1 The Pool Blitz Platform is only open for orders made on a direct to customer basis. You must not resell or resupply any products ordered via the Pool Blitz Platform to a third party.
16.2 We may refuse, without any refund, any order submitted via the Pool Blitz Platform which We reasonably believe has been made by or through a third party provider.

17 FRANCHISEES
17.1 Pool Blitz franchises are generally owned and operated by independent franchisees, although some may be operated by Pool Blitz Operations Pty Ltd from time to time.
17.2 Pool Blitz accepts the order and processes your payment as an agent for Pool Blitz but is not liable to you for fulfilment of the order, nor for installation of any products or compliance with any warranties or consumer guarantees.
17.3 Pool Blitz will be responsible for supplying the products and We accept no liability and make no warranties or representations regarding the products or services provided by the franchisee.
17.4 If you have any concerns about the conduct of a Relevant Franchisee, you may contact Pool Blitz
and We may provide assistance when dealing with Pool Blitz.

18 YOUR INFORMATION
18.1 When you place an order via the Pool Blitz Platform you will be required to provide Us with your personal information, including your full name, your email address, your mobile phone number and your payment information (Information).
18.2 By submitting an order and giving Us your Information, you agree to the Pool Blitz Privacy Policy and consent to Us collecting and using your Information in accordance with the Pool Blitz Privacy Policy.

19 SUSPENSION OR TERMINATION
We may suspend or disable your Account, your right to access the Pool Blitz Platform or your right to submit orders, at any time and for any reason.

20 VARIATIONS
We may vary these E-commerce Trading Terms at any time by publishing the revised terms on this website. The amendments will take effect from the next time you visit the Pool Blitz Platform. If you do not agree with the revised terms, you must immediately stop using the Pool Blitz Platform and delete your Account (if applicable).

Payment

Warranty for Products  

Limitation of liability 

Purchase of chlorinator – Possible rusting of pool structure  

Risk and ownership of Goods

Repossession of Goods where full payment has not been received

1 If the client fails to pay for the Goods on the due date, the client irrevocably authorises Pool Blitz to enter the client’s premises (or any other premises under the client’s control if the Goods are stored at such premises) and use reasonable force to retake possession of the Goods without liability for trespass or any resulting damage.

2 The client agrees to indemnify Pool Blitz and keep Pool Blitz harmless for all claims by causes of action which may arise by Pool Blitz retaking possession and the client agrees to pay Pool Blitz’ costs of retaking possession. Pool Blitz will be entitled but not obligated to resell any Goods repossessed pursuant to the provisions of this clause.

Residential Services Franchise with Pool Blitz Request a Service 1800 009 000

Commercial Services Find a Pool Blitz About Us

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